The flying bloody kangaroo
December 19th, 2007If you’re going to be rorted (it’s inevitable), then you’ll want a 0-day rort. These are the best kind the Universe has to offer. A 0-day rort is one which is followed by an anti-rort within 24 hours. I’ve described a few of these in previous posts.
This 0-day rort comes from another faithful reader, and it’s worth the read:

“Dear Rorted,
“One fine Friday, I found myself flying back to Melbourne from Sydney after having enjoyed a couple of weeks’ worth of training that could be described as just shy of exhilarating. I fly Qantas because, as anyone who travels for business in Australia will attest, there’s really no other choice when you consider building status with an airline in the region. At any rate, I found my way into my seat, and settled in for the brief flight.
“I ordered “Lemon Chicken on Rice” - and a micro-bottle of Shiraz to go with it. (Yes, I chose Shiraz to compliment my chicken. If you’re looking for excellence in culinary match-making, try an international flight.) I poured my wine and began consuming the over-glorified excuse for a microwave dinner that lay before me. However, when I reached for a sip of wine, a small stream of Shiraz found its way down the opposing side of the cup and on to my pristine white shirt.
“I immediately discounted the idea that I had somehow let a bit of this substance slip out as I was sipping the glass. I do drool on occasion, but typically only during meetings with clients, and conference calls involving IBM.
“Upon further examination, I noticed that the glass that was passed to me by the “air hostess” had been cracked squarely down the back. Feverishly annoyed, I clicked the “call” button - which typically means that you could possibly get some attention prior to the pilot’s arrival announcement. A stewardess responded and after evaluating the situation, promptly provided me with “soda water” and some napkins so I could dab up the mess that had been gifted to me. “Great”, I thought, “this will never, ever work.” Sure enough - it didn’t.
“Frustrated further, I again clicked the attendant button. The same lady came back to check on me and said “oooh that’s too bad” and walked on. At this point, I was FUMING mad, but I had a feeling that the attendant was up to something. I decided to let it play out, and I finished my dinner.
“Just before landing, the attendant came back and handed me an envelope and a large bottle of wine. I opened the envelope to find 5 $20 vouchers and a note reading “Please accept our apology for the broken glass. We hope that you enjoy drinking this bottle more than wearing the other. Please find the attached $100 credit for Henry Bucks at the Melbourne airport.” I was beside myself. Qantas had not only admitted fault, but they immediately provided sufficient compensation AND threw in a bottle of 2003 Shiraz from Business Class to boot.
“On any given day, anyone will talk about how the service on Qantas is the worst in the region. On that day, and much to my surprise, they over delivered. Cheers to the flying bloody Kangaroo*.”
“* “Cheers” to the “flying bloody kangaroo” a.k.a Qantas only valid on Friday, November 30 2007 and on eligible flight with that airline’s flight number on my ticket. For eligible flight, see terms and conditions. For fare booking classes treated as Discount Economy and Full Economy, see the Airline Earning table at Qantas.com. Additional terms and conditions, which are conditional and subject to terms, apply.”









